Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
ποΈ Business hours: MonβFri, 8:00β18:00 CET
β° 24-hours Support
The phone number has been provided to you by onway. Please do not hesitate to call us. The response time is 30 minutes.
π Requests
Product Return (RMA Request)
Submit a request to return or exchange a product. Our team will review your request and provide return instructions.
Required fields are marked with an asterisk*
{"xsrfToken":"0c517b66ce5424b2e9899b3cadf9ecf3be6d2096_lout","branding":{"id":"34","key":"ser","name":"onway help center","portalBaseUrl":"/servicedesk/customer/portal/34","logoUrl":"https://api.media.atlassian.com/file/e630725b-f1f1-4ee5-9e5e-f1e240deaa29/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDJkNjA4Ni1jNzQyLTQyMGItOTcwOC0wYWE2ZDY3NTEzYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2MzA3MjViLWYxZjEtNGVlNS05ZTVlLWYxZTI0MGRlYWEyOSI6WyJyZWFkIl19LCJleHAiOjE3ODE2MzkzOTAsIm5iZiI6MTc4MTYzNTg1MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LiXuryc1e8pLfKdw2MBKNaRNU-MBE5PfjbM-5X5AfVw&client=1d2d6086-c742-420b-9708-0aa6d67513a2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#287ede","headerLinkHoverBGColor":"#287ede","headerBadgeColor":"#287ede"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4bc6a88d-f9eb-4d63-ad4d-336b66aa355b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDJkNjA4Ni1jNzQyLTQyMGItOTcwOC0wYWE2ZDY3NTEzYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRiYzZhODhkLWY5ZWItNGQ2My1hZDRkLTMzNmI2NmFhMzU1YiI6WyJyZWFkIl19LCJleHAiOjE3ODE2MzY0NTAsIm5iZiI6MTc4MTYzNTg1MH0.F4FLSCq38uaqBN-F9LA7RmcKvQwZhbGHwhTQ_7YeBw8&client=1d2d6086-c742-420b-9708-0aa6d67513a2&mode=fit","logoId":"4bc6a88d-f9eb-4d63-ad4d-336b66aa355b","isLogoAvailable":true,"helpCenterTitle":"Welcome to onway help center","sharedPortalName":"onway help center","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to onway help center","sharedPortalName":"onway help center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#338fff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a209fdc1-5175-4ea4-bd29-5b4b2331aeb1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDJkNjA4Ni1jNzQyLTQyMGItOTcwOC0wYWE2ZDY3NTEzYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyMDlmZGMxLTUxNzUtNGVhNC1iZDI5LTViNGIyMzMxYWViMSI6WyJyZWFkIl19LCJleHAiOjE3ODE2MzY0NTAsIm5iZiI6MTc4MTYzNTg1MH0.63-ErL9_DzV7pGCTLhkfcNkEZn2hCTUkLEylx861cfM&client=1d2d6086-c742-420b-9708-0aa6d67513a2&height=300&mode=fit","bannerMediaApiFileId":"a209fdc1-5175-4ea4-bd29-5b4b2331aeb1","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"34","key":"ser","projectId":10083,"serviceDeskId":34,"name":"onway help center","description":"<h3><a name=\"%F0%9F%95%92StandardSupport\" target=\"_blank\"></a>\uD83D\uDD52 <b>Standard Support</b></h3>\n<p><br class=\"atl-forced-newline\"></p>\n<ul class=\"alternate\" type=\"square\">\n <li>\uD83D\uDCDD Submit a request on this portal.</li>\n <li>\uD83D\uDCDE Phone: +41 58 404 45 45</li>\n <li>\uD83D\uDCE7 Email: support@onway.ch</li>\n <li>\uD83D\uDDD3οΈ Business hours: MonβFri, 8:00β18:00 CET</li>\n</ul>\n<p><br class=\"atl-forced-newline\"></p>\n<h3><a name=\"%E2%8F%B024hoursSupport\" target=\"_blank\"></a>β° <b>24-hours Support</b></h3>\n<p>The phone number has been provided to you by onway. Please do not hesitate to call us. The response time is 30 minutes.</p>\n<p><br class=\"atl-forced-newline\"></p>\n<h3><a name=\"%F0%9F%93%9DRequests\" target=\"_blank\"></a>\uD83D\uDCDD <b>Requests</b></h3>","portalBaseUrl":"/servicedesk/customer/portal/34","onlyPortal":false,"reqTypes":[{"id":"36","name":"Ask for Technical Help","descriptionHtml":"","callToAction":"Ask for Technical Help","introHtml":"<p>Have a question about configuration, usage, or best practices? Submit your technical inquiries here.</p>","icon":10527,"iconUrl":"https://onway-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[34],"key":""},{"id":"133","name":"Product Return (RMA Request)","descriptionHtml":"","callToAction":"Product Return (RMA Request)","introHtml":"<p>Submit a request to return or exchange a product. Our team will review your request and provide return instructions.</p>","icon":10664,"iconUrl":"https://onway-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[34],"key":""},{"id":"401","name":"Monitoring Emails","descriptionHtml":"","callToAction":"Monitoring Emails","introHtml":"<p>Emails from monitoring systems</p>","icon":10467,"iconUrl":"https://onway-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"331","name":"Operation Tasks","descriptionHtml":"","callToAction":"Operation Tasks","introHtml":"<p>General operational tasks</p>","icon":10664,"iconUrl":"https://onway-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[],"key":""},{"id":"265","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Something is not working as expected? Report system errors, outages, or performance issues here.</p>","icon":10540,"iconUrl":"https://onway-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"100","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Need a modification or upgrade? Request changes such as server upgrades or configuration adjustments.</p>","icon":10528,"iconUrl":"https://onway-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"General"}],"orderMapping":{"34":[36,133]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":34,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDJkNjA4Ni1jNzQyLTQyMGItOTcwOC0wYWE2ZDY3NTEzYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5NjY5MjkzNjkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNjM3MDUwLCJuYmYiOjE3ODE2MzU4NTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.WkBpho282FxqZUyUyuTLX_heMzdFX1WvoFNAjFJsUsU","targetCollection":"upload-user-collection-1966929369","endpointUrl":"https://api.media.atlassian.com","clientId":"1d2d6086-c742-420b-9708-0aa6d67513a2","tokenDurationInMins":20}},"reqCreate":{"id":133,"projectId":10083,"issueType":{"id":"10011","name":"RMA Request"},"form":{"name":"Product Return (RMA Request)","descriptionHtml":"","callToAction":"Product Return (RMA Request)","intro":"<p>Submit a request to return or exchange a product. Our team will review your request and provide return instructions.</p>","instructions":"","icon":10664,"iconUrl":"https://onway-ch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Enter problem description, what is wrong with this device?","descriptionHtml":"<p>Enter problem description, what is wrong with this device?</p>","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/34/create/133","requestValidateBaseUrl":"/servicedesk/customer/portal/34/validate/133","calendarParams":{"firstDay":0,"date":"2026-06-16T20:50:50+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDJkNjA4Ni1jNzQyLTQyMGItOTcwOC0wYWE2ZDY3NTEzYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5NjY5MjkzNjkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNjM3MDUwLCJuYmYiOjE3ODE2MzU4NTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.WkBpho282FxqZUyUyuTLX_heMzdFX1WvoFNAjFJsUsU","targetCollection":"upload-user-collection-1966929369","endpointUrl":"https://api.media.atlassian.com","clientId":"1d2d6086-c742-420b-9708-0aa6d67513a2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":909319882608324,"updated":"2026-04-27T13:06:21.078757113Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[133],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":909319882608324,"name":"RMA form","submit":{"lock":true,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"1ff7564d-3147-4f7f-8d15-46e7736f63b1"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a7c1b536-0a64-455c-af13-a92142c33be7"},"content":[{"type":"text","text":"Please enter a serial number when completing the Return Material Authorization (RMA) form. Once we have received your form, we will send you further information about the return shipment."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"6e19ccb0-fad6-4e21-a775-b92ed7eddcf9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"0abc0c6f-a84c-498b-aed6-615886ea95d4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"bd806410-10d4-4779-9639-d8ab2abf5b78"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"54e0000a-cfa1-4621-a3d9-cd311cd7dbae"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"5d6c83ce-c5b9-4af8-a55e-b3e7b39828ac"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"f9929008-d65a-46dd-abc2-4dd5abb976f0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"23265b33-fa6e-4a8c-877e-57745cede455"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"53e5e671-99d3-4634-a5c0-8122b524a532"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"a18b4338-c676-4989-8256-188f4b7627ea"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"e25a9076-e5a5-42a2-8e60-1c0b2c845d83"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"1c448718-e9e0-4fd7-aa85-16c499738079"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"026027a8-8431-4e2d-8961-d1900c3645ec"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"921a1989-083c-47f2-951e-700e3e096f1a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"20e451b1-bb97-40e5-ac03-96a9851e5470"}}]}],"conditions":{},"sections":{"1":{"name":"contact data","conditions":[]},"2":{"name":"select device","conditions":[]},"3":{"name":"problem description","conditions":[]}},"questions":{"12":{"type":"ts","label":"ZIP Code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"8":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"ts","label":"Serial Number","description":"","validation":{"rq":true,"mnc":6,"mxc":20},"jiraField":"customfield_10318","questionKey":""},"13":{"type":"ts","label":"City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Return Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Email Address","description":"also user for onway help center","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"at","label":"Attachments","description":"Send us photos or videos, anything that could help us.","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"tl","label":"Problem Description","description":"What is the problem with this device? Provide us as much details possible.","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"cd","label":"Model","description":"","validation":{"rq":true},"jiraField":"customfield_10352","questionKey":""},"15":{"type":"ts","label":"Company","description":"","validation":{"rq":true},"choices":[],"questionKey":"form-company-name"},"11":{"type":"ts","label":"Street and Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Last Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"ts","label":"Reference Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"ts","label":"Phone Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"1ff7564d-3147-4f7f-8d15-46e7736f63b1"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":909319882608324,"updated":"2026-04-27T13:06:21.078757113Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[133],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":909319882608324,"name":"RMA form","submit":{"lock":true,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"1ff7564d-3147-4f7f-8d15-46e7736f63b1"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a7c1b536-0a64-455c-af13-a92142c33be7"},"content":[{"type":"text","text":"Please enter a serial number when completing the Return Material Authorization (RMA) form. Once we have received your form, we will send you further information about the return shipment."}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"6e19ccb0-fad6-4e21-a775-b92ed7eddcf9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"0abc0c6f-a84c-498b-aed6-615886ea95d4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"bd806410-10d4-4779-9639-d8ab2abf5b78"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"54e0000a-cfa1-4621-a3d9-cd311cd7dbae"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"5d6c83ce-c5b9-4af8-a55e-b3e7b39828ac"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"f9929008-d65a-46dd-abc2-4dd5abb976f0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"23265b33-fa6e-4a8c-877e-57745cede455"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"53e5e671-99d3-4634-a5c0-8122b524a532"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"a18b4338-c676-4989-8256-188f4b7627ea"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"e25a9076-e5a5-42a2-8e60-1c0b2c845d83"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"1c448718-e9e0-4fd7-aa85-16c499738079"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"026027a8-8431-4e2d-8961-d1900c3645ec"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"921a1989-083c-47f2-951e-700e3e096f1a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"20e451b1-bb97-40e5-ac03-96a9851e5470"}}]}],"conditions":{},"sections":{"1":{"name":"contact data","conditions":[]},"2":{"name":"select device","conditions":[]},"3":{"name":"problem description","conditions":[]}},"questions":{"12":{"type":"ts","label":"ZIP Code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"8":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"ts","label":"Serial Number","description":"","validation":{"rq":true,"mnc":6,"mxc":20},"jiraField":"customfield_10318","questionKey":""},"13":{"type":"ts","label":"City","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Return Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Email Address","description":"also user for onway help center","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"at","label":"Attachments","description":"Send us photos or videos, anything that could help us.","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"tl","label":"Problem Description","description":"What is the problem with this device? Provide us as much details possible.","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"cd","label":"Model","description":"","validation":{"rq":true},"jiraField":"customfield_10352","questionKey":""},"15":{"type":"ts","label":"Company","description":"","validation":{"rq":true},"choices":[],"questionKey":"form-company-name"},"11":{"type":"ts","label":"Street and Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Last Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"17":{"type":"ts","label":"Reference Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"ts","label":"Phone Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"1ff7564d-3147-4f7f-8d15-46e7736f63b1"},"linkedJiraFields":["customfield_10318","customfield_10352"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}