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onway help center
  1. onway help center
  2. onway help center

onway help center

πŸ•’ Standard Support


  • πŸ“ Submit a request on this portal.
  • πŸ“ž Phone: +41 58 404 45 45
  • πŸ“§ Email: support@onway.ch
  • πŸ—“οΈ Business hours: Mon–Fri, 8:00β€”18:00 CET


⏰ 24-hours Support

The phone number has been provided to you by onway. Please do not hesitate to call us. The response time is 30 minutes.


πŸ“ Requests

Ask for Technical Help

Have a question about configuration, usage, or best practices? Submit your technical inquiries here.

Required fields are marked with an asterisk*

Please explain us the problem.

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